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About Us

HYC Logistics offers worldwide clients a complete line of international shipping and documentation services. The professional, dedicated staff at HYC Logistics, Inc. takes a hands-on approach with all your international and domestics cargo. That means prompt and personalized service from start to finish. Individually tailored service highlights the principles upon which HYC was founded. That means personalized programs and customized, quality service for the lowest possible fees. Customer service is the cornerstone of HYC Logistics, and satisfaction is our #1 priority.

HYC Logistics, Inc. – “Simplifying the Process”


Founded in 1948, HYC Logistics has worked to maintain the highest level of “Customer Service” while providing a wide range of International Freight Forwarding and Licensed Customs House Brokerage services. HYC Logistics is a ‘full service’ Freight Forwarder offering worldwide cargo transport through our Network of Agents around the globe. HYC can assist clients with their Global Supply Chain, Logistics, Licensed U.S. Customs Clearance and Brokerage needs as well as handling their more ‘specialized’ requirements such as Letter of Credit negotiation, banking and documentation, Project Cargo, Consulting Services or U.S. Customs Brokerage and Compliance matters.

HYC Logistics strategically positioned itself in Memphis, TN. (often referred to as “The Distribution Capital of the U.S.”) in order to ensure the best possible coverage and transit times to the largest number of major cities in the United States from any one point.  HYC has an extensive number of partner agents throughout the U.S. which give us the ability to service the entire United States.  The chart below indicates the wide range of “overnight” and “next day” points we are able to reach via ‘over the road’ transport.


HYC Logistics prides itself on “Simplifying the Process”. We accomplish this through maintaining very high standards of communication and close coordination with our Clients, Network Agents and Strategically Aligned Partners domestically and throughout the world.

HYC strives to offer the most competitive rates possible while maintaining the highest standards of customer service to our clients and to our ‘extensive and reliable’ Worldwide Network of Partner Agents.

HYC Logistics proudly offers the following basic services, all of which are tailored specifically to each of your shipping needs.

  • Air Freight & Ocean Import & Export
  • Licensed U.S. Customs House Brokerage & Clearance Services
  • Warehousing and Distribution Services
  • Packaging and Crating Services / Solutions
  • Project Cargo / Oversize & Break Bulk Cargo
  • Comprehensive Insurance Programs & Coverage
  • Consulting Services – Logistics & Compliance Issues
  • Door to Door / ‘End to End’ Supply Chain Solutions
  • “Cross Trade” Traffic – Coordination & Management
  • Letter of Credit – Full Service Handling & Consulting
  • Customized Order/Shipment Tracking & Reporting
  • Aircraft Charter Services / Expedited Air Freight Service
  • Dangerous Goods / Hazardous Materials Handling
  • Full Container Loading / Unloading & Consolidating
  • Personal Effects & Household Goods shipping
  • Trade Fair / Exhibition Cargo Handling & Coordination
  • Domestic Air Freight, LTL and FTL transportation

Import Services

HYC Logistics has consistently worked to secure the most highly trained personnel, driven to provide exceptional customer service to Importers throughout the U.S. Our Import Operations Agents are considered the “best of the best” and they work hard to maintain their reputation.

Whether you’re importing by Air Freight or Ocean Freight, Expedited or Consolidated, Full Container or Less than Container Load, or even more specialized cargo transport, our Import Staff can handle it with outstanding expertise, a ‘hands on approach’ and all the while customizing our service to each clients’ specific needs. Prompt and personalized service is what separates HYC Logistics from all the rest.

Licensed U.S. Customs House Brokerage

HYC Logistics offers Licensed U.S. Customs Clearance services handled by our Licensed U.S. Customs House Brokerage Department which maintains highly trained Brokers and Import Operations Personnel dedicated to meet the needs of the client while ensuring compliance of all U.S. Customs and Border Protection Regulatory Requirements as well as other Governmental Agencies.

Warehousing & Distribution Services

HYC Logistics currently conducts Warehouse and Distribution Operations at two separate locations with capacity of 40,000 to 50,000 square feet and we have the access and capability to significantly increase capacity as demand requires!

HYC offers Full Container Load breakdown, sorting and distribution to final end users as well as short term and long term storage when needed. HYC is able to continuously manage our clients’ import cargo, conducting inventories, advising stock levels and dispatching final delivery to end users by LTL and FTL service, or even Expedited Domestic Air shipments throughout the U.S. as instructed by our client or partners.

HYC Logistics maintains contracts and access to a wide range of both LTL and FTL Carriers enabling HYC to offer both ‘expedited’ and ‘deferred’ services at highly competitive rates. In addition, we are able to provide crating and packaging services of all types when required to suit the needs of any clientele.

Special Services

HYC Logistics operates as a Licensed NVOCC and as well as a certified IATA Indirect Air Carrier in order to service all your Export requirements. We are trained and certified for the coordination and transport of Dangerous Goods / HAZMAT cargo in accordance with IATA, IMDG, 49CFR and ICAO Regulations.

HYC Logistics offers Domestic & International Air Freight services whether ‘expedited’ or ‘deferred’, assisting with basic documentation or with more specialized documents required by Customs Authorities at destination countries throughout the world and from door to door.

HYC embraces the challenge of handling Air or Ocean exports regardless of size or commodity.  We are able to service Project Cargo and Oversize Shipments, whether by use of “Specialized Container Types”, Break Bulk Vessel, or Wide Body Cargo Aircraft with ‘nose load’ capability.  HYC is able to offer Aircraft Charters as well as ‘Hand Carry’ Services when required.  Our Worldwide Network of Agents provide us the ability to coordinate “Cross Trade Traffic” to and from anywhere in the world.  If there is a way to get the job done, we pride ourselves on making it happen and “Simplifying the Process” for our clients and partners across the globe.

Our Team

HYC Logistics can handle all your cargo and logistics needs throughout the United States, servicing all major Ports and Airports for Import and Export cargo via Ocean or Air Transport.

  • Pam Cail

    Vice President & General Manager
    Pam [at]

    My name is Pam Cail. I have a great family of 8 “children” along with my husband. My children have 4 paws each and a wide variety of saving graces for my husband and I to share. Each has come to us with a sad story but all are very happy now. I started working at a young age with a large company that was contracted by HYC Logistics in the accounting department as a temporary fill-in while someone was on vacation. Now, 29 years later, I have worked in every department and many of the different positions to obtain my thorough knowledge of importing and exporting. It is a very interesting & exciting career that relates to us all. My current position here at HYC Logistics is the General Manager and Vice President of this family owned business since 1948. Along with this ambitious roll, I am proud to be a part of a growing E-Commerce business in helping importers be “A Smart Importer”. The personal rewards of sharing my knowledge to help others become successful is a Dream Come True.

Domestic Trucking

  • Rick Cail

    Marketing & Transportation Specialist
    Rick [at]

    Rick comes to HYC Logistics after a 30+ year career in government contracting and project management, specializing in Homeland Security and Department of Defense contractors.  His experience brings a unique perspective to the challenges of customs and border requirements.  His skill sets in multiple large projects, and negotiating with government vendors gives him invaluable experience in coordinating multiple modes of transportation simultaneously.

    Rick has been married for over 10 years, and enjoys traveling to warm climates, and supporting his favorite football team…..the New England Patriots (Go Pats!)

Customer Service, Sales & Quotations

Import Team

  • Shane Hendon

    Customs Brokerage & Import Manager
    Shane [at]

    My name is Shane Hendon, I am an avid family man, musician and lover of dogs.  Growing up in a small southern Mississippi town I decided to “see the world” from the inside of a US Naval submarine.  After completing my enlistment with the US Navy in the late 90s’ I moved to Memphis where I met my lovely wife.  We are raising two wonderful daughters and a wonderful dog who tends to run the house (I only kid, we love our Myles).

    My first experience in the industry was with a large corporation and while there became a licensed US Customs broker.  Over time I felt the urge to become more hands on with the importers of the United States import community thus leading me to HYC Logistics in 2007, where I now act as the National US Customs Broker permit holder and manage the US Import Brokerage Services for HYC Logistics.  This means that I oversee and implement procedures to address anything and everything involving US Customs and any other US Government agencies for US Imports with HYC Logistics.  My goal is to ensure that duties and taxes are paid fairly and accurately and that the US Importer has all the tools and knowledge available to him or her that is required to compete on a global scale, in respects to all things import compliance.

    The key to remember is that I represent YOU; The importer of goods to the United States and truly hope that any interactions you have with me or anyone here at HYC Logistics are successful, profitable, and ENJOYABLE!

  • Ruthie Price

    Import Operations & Coordinator
    Ruthie [at]

    My name is Ruthie Price. My life has taken me almost full circle where I started in Mississippi and landed back in Memphis, TN. It was the Hyatt Regency hotel business that had us return south after many years being in Chicago and the Washington area. I have three wonderful adult children who have blessed me with five beautiful grandchildren.  Along with spending time with my large family & relatives, I enjoy traveling, cruises, and movies. My true love is floral arrangements and interior design.

    In my experience with the international business arena, I have worked for both large and smaller companies. Many years ago, I started at The Fritz Companies (now a UPS Supply Chain ATL) working in the traffic/dispatch office and have grown my experience to a full service Import Specialist. To further my experience and knowledge, I began working for HYC Logistics five years ago. I am very happy to be back in a customer service environment where I as an Import Specialist & Representative handles the shipments from A-Z. The value added experience which my customers have at HYC Logistics is the true meaning of “simplifying the process” for them.

  • Johnathan Mischler

    Import Coordinator
    Jon [at]

    My name is Jonathon. I was born and raised in and around Chicago, Illinois and moved to Memphis, Tennessee when I was 11 years old. I enjoy exploring the outdoors and playing video games in my spare time. I have worked extensively with computer software/hardware and graphics coding. I also enjoy listening to a huge variety of music and working on cars. I am blessed to have a beautiful fiancée (Ashley) and the world’s best cat (Jynx) in my life, and I am looking forward to spending my life with them.

    I am fairly new to the Logistics business. I started out as a bartender at TGI Fridays and was given an opportunity to work in Imports/Exports by my fiancée’s father, David Duncan, in July of 2014. In the few months I have been with the HYC I have gained an immense amount of knowledge in the field of importing and customs brokerage. My current position at HYC Logistics is coordinating shipments for Imports. My responsibilities range from clearing shipments through US Customs to setting up tracking reports for clients, and everything in between. I hope to eventually learn enough to be able to handle a far larger volume in the future.

Export Team

  • Pamela Thornton

    Export Operations
    Pamela [at]

    My name is Pamela Thornton. I have a lovely family of 7. Family means the most to me. I enjoy reading and watching mysteries; from the old Charlie Chan movies to PBS Masterpiece Mystery with shows like Ms. Marble, Inspector Lewis, Sherlock Holmes & Pie in the Sky. My favorite authors are Essie Summers (an New Zealand writer), Carolyn G. Hart (mystery), Agatha Christie (mystery) and so on. There are several great women writers that can spin a yarn.

    I started working exports 10 years ago. I actually came to exports by starting in the accounting area of another company. I found that I like helping companies move their exports from port to port. Along the way I found friends in the industry.

    My current position here at HYC Logistics is Export Manager. We operate as a Licensed NVOCC as well as a certified IATA Indirect Air Carrier in order to service all your Export requirements. Export embraces the challenge of handling Air or Ocean exports regardless of size or commodity.

  • Tene Mitchell

    Export Coordinator
    Tene [at]

    My name is Tene Mitchell and I am the newest member of the HYC team. I am also absolutely ecstatic to be a part of all that we do here at HYC Logistics.

    In my spare time I enjoy spending time with my loved ones. I also like to sing and play basketball as often as I can. I am a sucker for romance movies and I love to cuddle up with a cup of cocoa or tea during the wintertime. Christmas season is my favorite time of the year and Cinderella is my favorite movie. I am definitely a child at heart when time and opportunity allots me.

    My current position here at HYC Logistics is Export Coordinator. I have been working in exports for over 10 years and I look forward to providing quality service to our wonderful customers for many years to come.

    Being a part of the wonderful family here at HYC Logistics is simply great as I get to play a part in helping our customers move their freight with Quality Care. As our motto says, we take pride in “Simplifying The Process”!

  • Sue Schoeffer

    Amazon Coordinator
    Sue [at]

    My name is Sue Schoeffer and I have been married for 5 years. I currently live in Millington ,TN with my husband and puppy, Honey. We enjoy walking Honey in our nice peaceful southern town and watching football. My 48 years of living in Wisconsin has attributed my love for the Packers. Even though living in Tennessee now, I am afraid that I will always be an avid Greenbay Packer Fan. Yes – A cheese head!   I have two adult sons who still reside in Wisconsin, 30 and 31 years of age. In December, I will become a proud Grandmother of a baby girl – Lily Paige.

    I have over 4 years’ experience in Logistics and at HYC Logistics I am now a main part of the Amazon Department.  Although a new person to the Amazon team at HYC Logistics, it is very rewarding helping the sellers to be a “smart importer”. Being an Amazon Coordinator allows me to personally meet all the enthusiastic sellers and gives me a new appreciation for “simplifying the process” for each and every one of them.

  • Lori Haskins

    Accounts Payable Manager
    Lori [at]

    My name is Lori Haskins. I have a wonderful husband, two adult children, two grandchildren and three small rescue dogs (We all have rescue pets).  My husband has been working in construction for thirty-five years. My daughter is happily married and a stay at home mom. My son is single and works as an EMT/Firefighter. We enjoy spending lots of time together camping, fishing or just hanging out and grilling at the house.  Having children is wonderful but there are no words to describe the joy that grandchildren bring.

    I have a total of fifteen years experience in transportation and was adopted by the HYC Logistics family in February 2012. Import and export was new to me but it has been a pleasure and a wonderful learning experience working at HYC Logistics.

    My current position here at HYC Logistics is in accounting as the Accounts Payable Manager but I am very interested in this business and plan to learn more on the operations side. I sometimes fill in as an Admin Assistant and try to do whatever I can to help “Simplify the Process”.

  • Marty Bare

    Accounts Receivables Manager
    Marty [at]

    Hi my name is Marty Bare. I’ve been at HYC for over three years now. I grew up in a small town in North Central Arkansas but have lived in Memphis for the last twenty-five years. I have experience in almost every facet of daily business operations. My career started in Customer Service and I maintain this aspect of business as my constant motivation and my core business value. I bring a multifaceted level of experience to HYC Logistics by my twenty plus years in the custom window treatment industry.  I have extensive experience in Customer Service, Purchasing, Marketing, Product Development, Manufacturing, Total Quality Management and Vendor Relations.

    HYC Logistics was actually my freight forwarder and US Customs broker while importing blinds from China. I was very impressed with the level of customer service and attention that HYC provided me as a customer; now I am honored to be a member of the HYC team with the exemplary customer service! I strive daily to provide that same level of quality service and professionalism that I experienced.

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